While submitting an inquiry to us, we advise you to mention the following:

• What industry are you/your entity working on
• Current status of the company/project
• The issue/challenge that needs to be resolved
• What type of solution you seek (you do not need to be exact, you can write abstractly here)
• Time that can be assigned for the project/consultation
• Budget limitation (if any)
• Links to websites for reference/contact(if any)

You do not have to follow the guideline, but we advise you to follow because it will help us prepare the proposal for you successfully.

Upon receiving your inquiry, our goal is to respond as promptly as possible. Please consider the following when expecting a response:

• The complexity and details provided in your inquiry can affect response time.
• Our response time can vary depending on the current volume of inquiries.
• Differences in time zones may impact how quickly we can get back to you.
• Responses may be slower during weekends or public holidays.

We strive to respond to all inquiries within 24 to 48 hours. Your understanding is appreciated as we work to ensure each inquiry is given the attention it deserves.

To accept our proposal or quotation, please follow the steps outlined below:

• Carefully review the details of the proposal or quotation to ensure it meets your requirements.
• If there are any aspects that require clarification or adjustment, please contact us promptly.
• To formally accept, please send a confirmation email or sign the provided agreement, depending on the instructions specified in the proposal.
• Include any necessary payment details or arrange for an initial deposit if required.
• Ensure that your contact information is accurate so we can proceed without delays.

Following these steps will help us initiate your project swiftly and effectively.

Assigning budget to quotations and managing payments involve a few key steps:

• We determine the budget based on the scope, complexity, and duration of your project. This is influenced by the specifics you provide about your needs and requirements.
• Each quotation will include a detailed breakdown of costs for transparency and to aid your decision-making process.
• Payments can be made through several channels including bank transfers, credit card payments, and digital payment platforms. Specific details will be provided in the quotation.
• Typically, we require an initial deposit to commence work, with the balance due upon completion of the project. These terms will be clearly outlined in your quotation.

By following these procedures, we ensure that all financial aspects of your project are handled efficiently and transparently.

Tracking the progress of your service or project is crucial for maintaining transparency and ensuring satisfaction. We facilitate this process through several methods:

• Access our client portal where you can view real-time updates, project milestones, and relevant documents.
• Receive regular emails or messages that summarize the current status, next steps, and any immediate actions required.
• Schedule periodic meetings or calls with your project manager to discuss progress and address any concerns.
• You are always welcome to contact your assigned project manager directly for the most up-to-date information.

Utilizing these tools and communication strategies ensures that you remain fully informed throughout the duration of your project.

If you need to update the email address associated with your service inquiries or communications, please follow these steps:

• Since direct account modifications via an online portal are not available, please reach out to us through our provided contact form or by sending an email to our support team.
• In your message, include your current email address, the new email address you wish to use, and any relevant details or identifiers (like a customer ID or recent inquiry number) to help us verify your request.
• We may need to verify your identity for security purposes. This could involve confirming information related to your previous interactions or services requested.
• Once your email change is confirmed, we will notify you at your new email address to confirm that the update has been made.

Please contact our support team directly for a smooth transition and to ensure your records are updated accurately.